FAQ

Frequently asked questions

Who is this experience good for?


This is great for individuals and groups. We consider this an all ages experience, but recommend it for those 10 and up. Some smaller folks may need help with some elements. Participants should have access to a computer or mobile device with internet capabilities for the online content.




Where do you ship to?


We ship anywhere in the Domestic US.




Can I send this as a gift?


Sure! If this is a gift, leave a note in your purchase window, and/or email us directly. Please make sure the recipient knows that they will be getting some things in the mail and to be on the lookout! We also reccomend sharing our FAQ page to ensure everything goes smoothly.




What is your return/refund policy?


Because of customized elements, we cannot offer returns, exchanges or refunds. We will try to accommodate every order as best we can. Cancellations are available within 48 hours of purchase. You may transfer it to another person, but you must do so BEFORE DECEMBER 5th. Please contact us with any issues or questions not covered in the FAQ before purchasing.




Will I have a renewed/continued sense of holiday cheer?


We certainly hope so! Although this experience is jam-packed with holiday feel-goodness, please note that the true spirit of the holidays lies within each of us. We are not responsible for holiday spirit overload ;)




How many people can participate?


The Very Merry Christmas Contest can be enjoyed by single viewers or by small groups. There are some elements that you can personalize, so you'll have to get your sharing caps on and take turns :)




So there's audio AND video?


Yup! You can watch or listen on your computer or on your phone while out for a walk. We recommend reading along and engaging with the pages as you listen. But there's no wrong way to experience the show.

If you go outside, please mind all local regulations for safety including but not limited to social distancing and mask wearing. Ensure that you are aware of your surroundings at all times.




Can I get more than one?


Sure! If the items are all going to the same address, make your purchase as one item, making sure to indicate on the shop page what name is assigned to each one. If they are going to separate addresses, you'll need to make each one a separate purchase.




When will I get my packages?


All of our kits will be sent via USPS priority, and will arrive within a few days of shipping. We appreciate your patience during this tricky time with the USPS, and please let us know if there is any delay. Please ensure your address will be available for all package delivery dates.




Shipping


The package will be sent via USPS priority mail. These items should arrive within a few days of shipping, but be aware that the postal service may have its own delays. We are not responsible for items lost or stolen during the delivery process, but will try to assist with any issues. Please contact us with concerns.




What are any accessibility requirements, and what do I need?


Participants should have a desktop/laptop, tablet or mobile device to access the online content. All other content comes via USPS.

If you require transcripts or descriptions of videos for all online media, contact us.
For the scrapbook element, we encourage you to add in your own ephemera, doodles and notations. This may require things like printed imagery, glue, tape, and various pens and pencils. You can get as elaborate as you'd like. This is your part of the book to embelish in whatever way you would like!




How long does it take to expereince this show?


The Very Merry Christmas Contest book and accompanying media can be expereinced over a long evening or over several days. It's our intenet to create something that you can take your time with, and create your own scrapbook of this holiday season.